Page 51 - 山东华科电气有限公司

售后服务承诺书
After-sales service commitment

◆ 保修年限、范围、保修条件
在规范安装和正确使用的情况下，我公司所提供的产品自安装之日起，质量保证期为二年，
在此期间内，产品在正常使用条件下，因产品本身质量问题，为客户提供“三包”服务。

◆ 解决问题、排除故障的速度
◇ 为客户免费提供配电箱选型服务及有关技术咨询服务。
◇ 营销服务人员快捷、准确、耐心地解答客户所提出的任何问题和疑问。
◇ 接到客户反映的质量问题信息后，在 1 小时内给予明确答复和解决，如需要到现场解决的，
在接到通知后，本市 12 小时内、外省市 48 小时内派出专业技术人员到现场解决处理。

◆ 售后服务方面的其他承诺
◇ 公司以“精心选料，用心制造、放心使用，诚信服务”为质量方针，向客户提供 100% 合
格的产品。产品符合相应的国家、行业、企业标准及用户明确的有关要求。并保证我们所提
供的产品为全新的、未使用的。
◇ 对使用我公司产品的用户实行跟踪服务，不定期地对用户进行跟踪走访，及时掌握和解决用
户在使用过程中可能出现的问题。
◇ 我公司将自始至终、一丝不苟、随时随地满足客户的合理要求，我们提供的不仅是优质的产
品和优良的服务，我们还用实际行动向客户倡导一种价值，选择我们就是选择信任。

◆ Warranty life, scope and conditions
Under the condition of standard installation and correct use, the quality assurance period of the products
provided by our company is two years from the date of installation. During this period, under normal use
conditions, due to the quality problems of the products themselves, we provide customers with "three
packages" service.

◆ Speed of solving problems and troubleshooting
◇ Provide free distribution box selection services and related technical consultation services for customers.
◇ Marketing service personnel can quickly, accurately and patiently answer any questions and questions
raised by customers.
◇ After receiving the quality information from customers, give clear answers and solutions within 1 hour.
If need to be solved on the spot, after receiving the notification, the city will send professional and
technical personnel to the scene within 12 hours and 48 hours from other provinces and cities to solve
the problem.
◆ Other Commitments in After-sales Service
◇ The company takes the quality policy of "carefully selecting materials, carefully manufacturing, assured
use, honest service" to provide 100% qualified products to customers. Products meet the relevant
national, industrial, enterprise standards and user-defined requirements. And make sure that the products
we offer are brand new and unused.
◇ Implement tracking service for users who use our company's products, and make follow-up visits to users
from time to time, so as to grasp and solve problems that users may encounter in the process of using.
◇ Our company will meet the reasonable requirements of customers from beginning to end, meticulously,
anytime and anywhere. We not only provide high quality products and excellent services, but also
advocate a kind of value to customers with practical actions. Choosing us is to choose trust.

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